Frequently Asked Questions
Everything you need to know about PlanetHMS.
Clear answers about our hotel revenue platform, plans, distribution connectivity, guest payments, and property onboarding.
What is PlanetHMS?
PlanetHMS is an all-in-one revenue platform built for hotels. It brings together your Direct Booking Engine, Website Builder, Channel Manager, Hotel CRM, Membership & Loyalty program, and Event Manager into one connected ecosystem—designed to help properties grow direct bookings and maximize guest lifetime value.
Who is PlanetHMS built for?
PlanetHMS is designed for independent hotels, boutique properties, resorts, villas, serviced apartments, and multi-property hotel groups that want stronger direct revenue, simpler daily operations, and complete ownership of their guest relationships.
What plans are available on PlanetHMS?
We offer three core plans tailored to your property: Direct (Direct Booking Engine, Website Builder, Hotel CRM, Membership & Loyalty, and direct booking analytics), Revenue (everything in Direct plus Channel Manager, Event Manager, real-time rate & availability sync, and revenue analytics), and Groups (custom multi-property management and portfolio-wide reporting).
Can we connect PlanetHMS to our existing hotel website, or build a new one?
Both options are supported. You can integrate the PlanetHMS Direct Booking Engine seamlessly with your existing hotel website, or use our built-in Website Builder to launch a fast, conversion-focused hotel website connected directly to your live inventory and loyalty program.
How does the Channel Manager prevent overbookings?
Our Channel Manager synchronizes your room rates, inventory, and restrictions in real time across major Online Travel Agencies (OTAs) and your direct booking engine. When a reservation is confirmed on any connected channel, availability is updated automatically across your distribution network.
How do guests pay for bookings made through PlanetHMS?
PlanetHMS supports integrated payment gateways so hotels can accept credit and debit cards, virtual accounts, bank transfers, QRIS, and popular e-wallets securely at checkout, with instant booking confirmation and automated email receipts.
How does the Membership & Loyalty module work?
Hotels can offer member-only rates, tier-based benefits, and points rewards directly within the booking flow. Guest profiles and stay history are automatically unified in the Hotel CRM so your team can recognize repeat guests and personalize their experience.
How long does it take to onboard a property?
Most independent hotels can be configured, trained, and ready to go live within a few days to two weeks, depending on room setup, payment gateway verification, and OTA channel mapping. Our onboarding specialists guide your team through every step.
Still have questions about your property setup?
Tell us about your hotel and our team will help you shape the right solution.