Terms & Conditions

1. Acceptance of Terms

By accessing or using the PlanetHMS website, dashboard, direct booking engine, channel manager, website builder, CRM, loyalty program, and related hospitality software services (collectively, the "Services"), you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our Services.

2. Description of Services

PlanetHMS provides a cloud-based hotel revenue platform that enables accommodation providers to manage direct online bookings, synchronize room inventory and rates across distribution channels, build property websites, manage event inquiries, and engage guests through CRM and loyalty tools.

3. Hotel Partner Accounts & Responsibilities

Hospitality operators subscribing to PlanetHMS ("Hotel Partners" or "Properties") are responsible for:

• Maintaining the security and confidentiality of user login credentials and administrative accounts.
• Ensuring the accuracy of all room descriptions, pricing, taxes, service charges, availability, and cancellation policies configured in the platform.
• Honoring confirmed guest reservations and complying with applicable hospitality, consumer protection, and tax regulations in their jurisdiction.

4. Guest Reservations & Payment Processing

When a guest makes a reservation through a PlanetHMS-powered booking engine, the reservation contract is entered into directly between the guest and the respective Hotel Partner. PlanetHMS acts solely as the technology provider facilitating the reservation workflow and payment gateway integration, and is not the owner, operator, or manager of any listed accommodation property.

5. Fees, Billing & Subscriptions

Access to PlanetHMS platform tiers (Direct, Revenue, and Groups) is subject to the fees and billing terms agreed upon in the applicable order form or subscription plan. All fees are quoted exclusive of applicable taxes unless explicitly stated otherwise. Late or unpaid balances may result in temporary suspension of platform access following prior notice.

Information regarding subscription cancellations and booking refunds can be found in our Refund Policy.

6. Acceptable Use & Data Protection

You agree not to misuse the Services, attempt unauthorized access to any system or tenant data, interfere with real-time channel synchronization, or transmit unlawful, fraudulent, or harmful content. Hotel Partners utilizing the Hotel CRM and Membership modules must handle guest personal data in accordance with applicable privacy and data protection laws.

7. Intellectual Property Rights

All software, source code, user interfaces, designs, trademarks, and documentation comprising the PlanetHMS platform remain the exclusive intellectual property of PlanetHMS. Hotel Partners retain full ownership of their brand assets, property content, photography, and guest records uploaded to the platform.

8. Third-Party Connectivity & Availability

PlanetHMS integrates with external Online Travel Agencies (OTAs), channel aggregators, and licensed payment gateways. While we maintain high platform reliability, continuity of external distribution channels and payment networks depends on the respective third-party providers.

9. Limitation of Liability

To the maximum extent permitted by law, PlanetHMS shall not be liable for any indirect, incidental, special, or consequential damages, loss of revenue, rate entry errors made by property personnel, or disputes arising between a Hotel Partner and its guests.

10. Governing Law & Updates

These Terms & Conditions are governed by the laws of the Republic of Indonesia. PlanetHMS reserves the right to update these terms periodically to reflect new platform capabilities or legal requirements. Continued use of the Services after changes are posted constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact our team at [email protected]: